B and E Auto Collision Center repair Virginie Beach logo

Decades of Trusted Experience in Virginia Beach. Schedule Your Repair Today!

FAQ

FAQ

Do you provide free estimates?

Yes, we offer complimentary, no-obligation estimates to give you a clear idea of repair costs.

Is my quote going to change after you start repairs?

Our initial quotes are highly accurate, but if additional issues are discovered during repairs, we will inform you immediately.

Do I need an appointment for an estimate?

While we welcome walk-ins, setting an appointment ensures that we can give you our full attention and expedite the estimate process.

Do you offer after-hours drop-off?

We offer a secure after-hours drop-off service for your convenience.

How long will the repairs take?

The duration of repairs depends on the extent of the damage. After an initial assessment, we’ll give you an estimated timeframe.

Will you work with my insurance?

Yes, we have decades of experience dealing with various insurance companies and can help streamline the claim process for you.

What kind of parts do you use for repairs?

We use a mix of OEM and high-quality aftermarket parts, depending on your preference and insurance coverage.

What’s the difference between OEM and aftermarket parts?

OEM stands for Original Equipment Manufacturer. These parts come directly from the vehicle’s manufacturer and usually cost more. Aftermarket parts are made by third-party companies and are often more affordable.

Do you offer a warranty on your work?

Yes, we stand by our work and offer a limited warranty on most repairs.

Can I get a rental car

We can assist in arranging a rental car for you while your vehicle is in the shop.

What forms of payment do you accept?

We accept most major credit cards, checks, and cash.

Can you match my car’s paint color?

Absolutely, we utilize a state-of-the-art color-matching system to ensure a seamless finish.

Do you handle rust and corrosion?

Yes, we offer specialized treatments for rust and corrosion to extend the life of your vehicle.

Do you offer towing services?

We don’t offer towing directly, but we can help you arrange it.

Do you offer financing options?

We don’t offer financing but can guide you through payment options that could be suitable for you.

What is the process for handling out-of-pocket payments?

For out-of-pocket payments, we require an initial deposit, with the balance due upon completion of the repairs.

How do I know my car is ready for pickup?

We’ll call or text you once your car is assigned to a technician, and we’ll let you know when it’s ready.

How do you handle disputes or issues with the repair?

Customer satisfaction is our priority; we’ll work diligently to resolve any issues you might have.

Full Service Collision Repair Center